Thursday, August 18, 2016

"I'm Shawna. And I Support It."

With a transit system network as vast as ours, it's no wonder that Information Technology is the key to connecting us with our customers. Every division in our agency depends on our hard-working IT department. We rely on talented people like Shawna to help us drive it, maintain it, coordinate it, resource it, plan it, and guide it, all so that we can bring you home.

Giving back to the community has always been important to Shawna. After years spent working on emergency issues supporting technology for Snohomish County 911, Shawna joined the fast-paced but far less stressful environment of Community Transit. "I enjoy being in public service and being part of my community and Community Transit seemed like a good fit. I was immediately impressed by the unique culture here. It felt like a family right away." This connection to community can be on a large scale, or it can be far more intimate, as Shawna discovered when a family tragedy hit just a few months into her employment. "Immediately I felt instant support. I was given a lot of flexibility so I could take care of what was important. It felt like family, and honestly that's how I got through it."

A self-professed "gadget freak" who enjoys taking things apart to see how they work, Shawna has always had an affinity for technology. In addition to providing support for our internal network and help desk, Shawna has been involved in researching special pilot projects and taking the lead in researching hardware and software acquisitions. "So much of what we do in IT is behind the scenes. We troubleshoot in the background in a virtual environment so you can't even see what's being done. It's cheaper, faster, and more streamlined. I'm proud to work for a company that has such cutting-edge technology. Working here is never stagnant. I am always learning something new."

While innovative technology and dynamic problem-solving definitely excites Shawna, what really makes a difference each day are the connections she makes, from her internal team to her colleagues and coworkers. "My team has a broad view and we always back each other up. People are generally grateful for the help we provide. It feels good to work where people are grateful every day. You feel super-special, like you have a superpower."

We think you are a superhero, Shawna! Thank you for being part of our incredibly talented team of technology experts who are always supporting our agency's efforts to see where we can do better to serve our customers. You bring every department at Community Transit to life, all so we can connect in meaningful ways to our customers and bring them home.

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