Friday, February 17, 2017

Talking Shop: Community Transit's Mechanic Apprentice Program

Community Transit prides itself on investing in our exceptional Mechanics. We place a high value on education, both on-the-job continuing education and company-funded formal education. It's how we ensure we not only have an incredibly talented team to maintain our ever-growing fleet of vehicles, but we have a team that feels valued, confident, inspired. One way we grow these relationships with our employees is through our Apprentice Program.

Our Apprentice Program began as a way for our Vehicle Service Attendants and Vehicle Service Workers to gain the experience necessary to become a skilled journey-level mechanic. By growing our own mechanics through years of extensive training, we are privileged to have a team that is truly the best of the best. Most of our graduates from the program are still part of our maintenance family. We are proud to note there is an exceptional commitment to our agency that comes from growing up here. We all take care of each other.

Not all of our apprentices, though, come from in-house. We also partner with several technical colleges in the area to source dynamic candidates who are eager to learn. Our four-year Apprentice Program takes place over four years/8,000 hours. Students receive paid on-the-job learning at 60% of our regular mechanic salary, increasing every six months during the four-year program to receive 100% of salary at graduation. During this program, Community Transit pays for six hours in the shop and two hours at school for each weekday as they work towards their Diesel Technology Certificate. Our two-year Apprentice Program is offered when a student comes to us after receiving the certificate and works full-time in our shop for two more years.

Program participants spend each day partnered with a qualified Journey Mechanic to learn the ins and outs of all of our systems, including engines, transmissions, and brakes. This on-the-job learning not only ensures our apprentices learn everything their job will require of them, they also feel part of a family who believes in making a difference. Our Mechanics learn the importance of trusting the team that precedes them and trust for those who follow. This helps our new hires feel confident, no small task when working with complicated vehicles like ours. The programs also provide additional classroom learning for safety aspects and for detailed instruction on our specific equipment. Our apprentices are evaluated every quarter on their attentiveness, preparedness, safety, and quality of work.

While we require our apprentices to get a Diesel Technology Certificate, Community Transit recognizes the value in investing in additional education. We pay for additional coursework so they can get an associates degree. A well-rounded education provides our Mechanics with the potential to move up to leadership positions should they desire. Leadership positions include supervisory roles where individuals organize and set priorities for the teams: Shop Lead, Journey Mechanic Lead, Body Shop Lead, and Component Rebuild Lead.

Want to be part of a team that values it's employees? We're hiring!

Wednesday, February 15, 2017

I Drive It: Meet Jaswinder, Community Transit Coach Operator

Ever wonder where that friendly face behind the wheel came from? Or what inspired that smile to drive a 30-, 40-, or even 60-foot vehicle? We all know that everyone has a story, but with over 300 Coach Operators employed by Community Transit, the stories here are rich and varied and often surprising. Their unique backgrounds all share a common theme: they want to make a difference in their communities. They are the face of our agency, the people who get you to work, to school, to errands, and back home again. Meet Jaswinder, Community Transit Coach Operator.

Jaswinder's path to us was a long and winding one. Originally from India, Jaswinder lived for 15 years in Vancouver, Canada, and 15 years in California prior to joining a Community Transit training class in 2006. Before he learned everything there is to know about driving a large bus, he knew everything there is to know about cheesemaking. Yes, that's right! Jaswinder worked at a large cheese plant near Modesto, California, where he ensured ingredients were accurately measured, supervised the pasteurization process, and monitored pH and acidity levels. While he enjoyed working at Hilmar Cheese, he was intrigued with the prospect of a great job at Community Transit when he met one of our drivers. Having worked as a taxi driver and dispatcher in Vancouver, he was inspired to pursue a new career behind the wheel. "I like driving. I especially like the freedom of driving. And the people. I have met people from all over the world."

The freedom of driving for a living is still enticing for Jaswinder. He's usually on the extra board, which means he jumps in to cover for any coworkers who have to miss their shift. "I get to do all of the routes, which means the scenery is always changing. I like that." Jas likes the flexible schedule, too. "When you are a new driver, the schedule can be a little bit challenging the first couple of years. But as you work here for awhile and get more seniority, there's a lot of flexibility in the schedule. You can create a schedule that works for you, which is especially good if you have kids."

While there's nothing like the freedom of being out on the road during work hours, Jas, like so many of our drivers, talk about how connecting with customers can really make the day. "One time at a layover at the Lynnwood Transit Center, a lost and disoriented elderly gentleman got on my bus by mistake. He was supposed to meet his daughter at Smokey Point. I was able to get his daughter's number and contact her to let her know her father was okay. Then I put the gentleman on a different bus that would take him to her."

It's that one-on-one interaction with customers that can change someone's day. "We're better than Trip Planner because we can help midway through a trip. We try to educate riders, too, on how transfers work and encourage them to get an ORCA card." Jaswinder can usually tell when people on his routes are a bit confused and can use a helping hand, "People who are visiting the Boeing Museum or the Seattle Premium Outlets will sometimes have questions. I'm happy to answer them." This commitment to customer service makes a difference to both riders and drivers. In eleven years, Jaswinder says he's never had any issues with disrespectful riders, "As long as you are respectful of them, they are respectful of you. I've always had good interactions with customers. It makes me proud to work here."

Does the freedom of being behind the wheel intrigue you, too? We're hiring!

Tuesday, February 14, 2017

Couples Find Love in Transit

It’s no secret that cupid has struck at Community Transit a time or two. In honor of Valentine’s Day we tell the stories of two couples who found love in transit.

Mike and Virginia

He’s a coach operator of 16 years and she has worked in admin for 10. Mike Meads and Virginia Ponce de Leon met on Facebook through a mutual co-worker (go figure) in June of 2014.  He liked her posts, she liked his posts. 

Next thing you know, they started messaging on Facebook and found out they had lots in common.
They hit it off right away on their first date, which was lunch at La Palmera on Evergreen (an employee favorite). Since they’ve been together, Virginia says she tries to sign up for coach operator appreciation on his sign-on time so she can give her favorite coach operator a big hug and kiss before he hits the road. 

A double order of congratulations is in order as they just got engaged on February 4, 2017 and are expecting their first child together this coming July, a little girl.

Paolo and Ronda

Paolo has been driving for Community Transit for the past 11 years. Ronda has been a coach operator for 7
years. Soon after Ronda started driving for Community Transit she would get paired together with Paolo to share a van back to base from their routes. They talked a lot on their rides together. Ronda says they talked about relationships and life most of the time.

They found that they liked many of the same activities and had a lot in common. They decided to start hanging out together and as Ronda says one thing led to another. Now they have been very happily married for 7 years in September.

Wednesday, January 25, 2017

Keeping your house clean a chore? How about cleaning 1,600 bus stops?

Community Transit has more than 1,600 bus stops along our routes, and all of them need to be kept clean. We have a team of cleaning crusaders, if you will, whose job it is to do just that – clean up our bus stops. And with that many bus stops spread across Snohomish County it is one pretty dirty job.

Coffee cups, candy bar wrappers, chewed pieces of gum, sometimes even graffiti – these are just a few of the things our cleaning crews see on a weekly basis at Community Transit bus stops.
Community Transit contracts with local vendors to clean approximately 610 bus stop locations, including 18 park & rides/transit centers, 17 comfort stations (driver restrooms) and 32 Swift stations throughout the county. The busiest routes, including Swift on Highway 99, and routes on the Bothell-Everett Highway and Mukilteo Speedway are serviced twice a week. The stops with less traffic are cleaned once a week. The remaining 900 plus stop locations do not have trash receptacles or shelters that require weekly maintenance.

To our team, cleaning our stops is more than simply emptying garbage cans. Community Transit maintains the stops at a very high level. Our crews wipe and clean shelter screens, sweep bus stop platforms and report any damage. They also power wash when necessary.

Safety and security are top priorities for Community Transit and cleanliness goes hand in hand with those priorities. Proactively maintaining a space like a shelter or bus stop and keeping it clean and useable tells criminals that this is probably not a safe place for them to conduct their business because the space is actively maintained.

In addition to contracted vendors, Community Transit’s in-house maintenance team assists in the upkeep and performs monthly inspections of all of our stops. This same crew will provide special “call outs” if extra cleaning is in order. Special call outs consist of graffiti removal, damage, or other large messes which are all taken care of within 24 hours of being reported.

As a rider, how can you help make sure our transit facilities remain clean and clear of gum, wrappers, garbage and graffiti? If you see any stops on our routes or buses that need attention please contact customer service at (425) 353-RIDE (7433) or

Here’s to a clean and healthy 2017! 

Friday, January 6, 2017

Holiday Service Levels - More Art Than Science

Over the river and through the woods to grandmother’s house we went. The holidays are over and we have flipped the page to 2017. January is a great time for looking to the future and also time to reflect on how things went the past year.

This past holiday shopping season saw record-breaking sales for retailers, which had Community Transit buses working hard to meet the demand of riders heading to work, shopping, school, or just to grandma’s house.

Our data gurus tell us that Sundays are typically the lowest ridership day of the week and our planning gurus tell us that lower demand calls for us to have a Sunday service schedule on major holidays such as New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Historically, those holidays have lower ridership than a typical Sunday. Did you ride on any of these holidays in 2016?

For example, on Thanksgiving 2016 we had 4,423 boardings which, is about half of a typical Sunday and much less than a typical Thursday (which is about 35,000 boardings). While this is a small ridership number compared to non-holidays, it shows that we were able to meet transportation demand for more than 4,000 people who had to find alternative solutions when we had no holiday service.

Why do people ride the bus on Thanksgiving? Families and friends like to be together on this day and share a meal or a football game, so that’s one reason. We can also assume that a lot of these riders were heading into work for the Black Friday sales that start Thanksgiving night, or to be the first shoppers to get the hot deals. Were you working or hitting the sales on Thanksgiving?

Christmas Day had only 3,687 boardings, living up to its reputation as our lowest ridership day of the year. Christmas this year also landed on a Sunday which called for a Monday, December 26, “observed holiday.” Based on historical ridership trends, we ran a Sunday service schedule with no commuter service that day. So we want to know, were you going over the river and through the woods or did you hit the salt mines on December 25 and 26?

New Year’s presented a planning quandary. The holiday was on a Sunday, but the “observed holiday” on Monday, January 2, had our planners coming together for an action plan. We originally planned only a Sunday schedule that day, which means no commuter service. But we thought some businesses or go-getter types would want to kick off 2017 right away. The action plan was put into place to add three commuter routes to meet the possible demand of people heading out of Snohomish County into Seattle. Routes 402, 413, and 421 were supplemented to the Sound Transit Route 512 service for those riders headed back to work right away. This was the first time Community Transit added extra commuter service on a major holiday. Turns out we had more than 11,000 boardings on January 2, which tells us there was definitely a demand. 

Just when we thought the holidays were over we jump right into 2017’s first holiday -- Martin Luther King, Jr. Day on Jan. 16. Because many businesses remain open on several "minor" holidays like this one, we run regular local service but a reduced commuter schedule. Let us know how you use Community Transit on the holidays!  Happy New Year! 

Monday, December 19, 2016

Community Transit Stuffs a Bus with Holiday Cheer for Charity

Each year during the holiday season, so many families rely on the generosity of their communities to help feed their families and give their children a little bit of the season's magic. Community Transit is thankful to be part of a community that values service to its residents, from the youngest to the oldest. It has never been more evident to us how very generous our community is than during our charity outreach last weekend for Stuff a Bus.

This holiday season, Community Transit partnered with Volunteers of America, Everett Transit, and Amalgamated Transit Union (ATU) Local 1576 to help stuff a bus with food and toys for families in need. On December 10th and 11th, shoppers at the Fred Meyer in Snohomish were greeted with a decked-out Community Transit bus and cheerful Community Transit employee volunteers who handed out wish list items for desperately-needed, non-perishable food, toys, and baby items. The response from our community was overwhelming! Not only was our bus stuffed to the rooftop, we also filled Oxy Gene's van!

The bus was driven to the Volunteers of America Sultan location which services north Snohomish County. It took a half-dozen Community Transit employee volunteers and 20 VOA volunteers a solid hour to unload the bus. Everyone was surprised and delighted at just how very kind and charitable our community is. Donations far surpassed what Volunteers of America had hoped for. In one weekend, we helped to collect 3,000 lbs of food and over $6,000 in toys, as well as clothing, cash, and baby items. The diapers that were collected meet the agency's need for an entire year!

Community Transit employees were so moved by the outpouring of support from the community for the Stuff a Bus program. From single bags of rice to entire shopping carts filled with food and necessities, it was a privilege to witness the holiday spirit as those that could give, gave what they could. Volunteers of America is using these donations to stock its food banks to fill holiday food baskets distributed by the agency to those families in Snohomish County who are in desperate need. Toys will be distributed through the agency's holiday program, where families are invited to choose a gift for their children so that every child has something to open during the holidays.

Thursday, December 15, 2016

Giving Tree: Serving a Homeless Community in Need

Holiday dreams came true this week for 70 homeless high school students from the Everett School District. With over 3,000 homeless school-aged children in Snohomish County, homeless teens are often overlooked during the giving season. These 70 teenagers aren't just homeless, they are unaccompanied; they do not have a legal guardian. Due to devastating circumstances, it is often safer for these teens to sleep on a friend's couch, or in a car, or on the street than it is to be with their parents or guardians.

Somehow, though, these inspiring teens manage to make it to school each day to receive an education. Community Transit was moved by their stories and chose to support them through its annual employee-sponsored Giving Tree program. We partnered with Volunteers of America and Washington Kids in Transition (KIT) to ensure that these 70 teenagers were not forgotten this holiday season. Giving Trees were set up at four different locations throughout Community Transit's Everett operating bases, decorated with tags that listed a gift as well as hygiene items needed for each of the 40 male and 30 female students. Generous employee gifts ranged from warm jackets and outerwear to art sets and makeup kits.

Backpacks were stuffed to the brim with a wrapped gift, $25 gift cards to stores like Fred Meyer and Target, and hygiene kits. These backpacks were then delivered to counselors at Jackson High School, Cascade High School, Everett High School and Sequoia High School who distributed them with care and consideration to those in need. Many counselors were overwhelmed by the gifts, saying these were the only gifts many of these homeless teens would see this year.

Many thanks to Community Transit business partners Otak, Parsons Brinckerhoff, and Perteet for donating brand new backpacks for the teens. Thank you, also, to Everett Costco, Fred Meyer, Target and Walmart for assisting with donations for the hygiene kits. Because of their help we were able to provide full hygiene items which make such a difference to providing these teens the dignity they deserve. Lastly, thank you to all of the Community Transit employees who participated in the Giving Tree program. Your generosity gives hope and cheer to children who, against all odds, are attending school each day to better themselves. Thank you for making a difference.