Friday, February 2, 2018

Bringing You Home With Double Tall: Real People, Real Stories

Deedra shares her story on the benefits of being a Double Tall rider.

The view sure is amazing from the top of our Double Talls. When you’re out from behind the wheel, you can look out the windows beyond gridlock to see mountains, trees, and the Seattle skyline. The view inside a Double Tall is pretty great too. It’s clean and comfortable, with plenty of room to stretch out and breathe. Even better? It’s filled with potential friends, professional connections, and neighbors. Meet Deedra, who looks forward to her commute each day to connect with her community.

"I have sat upstairs before and yeah, the view is awesome. I’m so much more comfortable on this bus as far as leg room, and I don’t have to worry about the traffic. It’s stress free.” Deedra has been commuting from Snohomish County to downtown Seattle for 17 years, always taking Community Transit buses. In fact, Deedra has been riding our Double Tall buses since our first feet rolled out in 2011. That initial fleet of 23 buses has grown to 62, with 8 more anticipated later this year. That means even more opportunities to take in the view while everyone else is stuck in traffic.

Deedra’s commute from Silver Firs in Everett to South Lake Union takes less than an hour on a Double Tall, where it would take at least an hour and a half by car. What does she do with this free time to herself? She reads, naps, relaxes, and makes new friends. “When I take the Double Tall I usually end up talking to people I’ve met on my commute. I’ve met a lot of interesting people. I recognize them out and about in my community.” With professionals commuting to and from the downtown area, the Double Talls occasionally act as a networking bus, too. “Some of the connections I’ve made have helped people in their careers, or we talk about other aspects of our lives. We benefit from one another.”

The Double Tall not only saves time, it saves money. “The cost effectiveness is a huge advantage. I’m a single mom and I can avoid spending $24 in parking and money in gas.” Deedra drives 10-15 minutes to the Swamp Creek Park & Ride where she catches her Double Tall. “I take my daughter to school in the morning, so I tend to take any bus that’s after 8:00 am. Coming down to Swamp Creek is easy and I can always find a parking spot. There’s always a Double Tall to take so I’m never going to miss my commute.”

Enjoy a comfortable commute while we bring you home with Double Tall. Find a Double Tall on routes serving Everett, Lynnwood, Edmonds, Mukilteo, and Marysville.

 How would you use your free time on the Double Tall? Would you enjoy the opportunity to disconnect from others and just relax, or would you be inspired to connect, maybe striking up a conversation with someone new? 

Bringing You Home from Community Transit on Vimeo.

Wednesday, January 24, 2018

Bringing You Home: Community Transit Riders Share Their Stories

"I'm Community Transit. And I ride it."

For over 40 years, Community Transit has been honored to provide safe, reliable and friendly service to Snohomish County. We've come a long way in four decades! Our fleet has grown to include the Swift Blue Line, Washington State's first bus rapid transit line, Double Tall buses with big views and a small footprint, DART (Dial-a-Ride Transit), and Vanpool vehicles. Thank you to the people who make it possible for us to serve our community ... our riders. We are honored with the responsibility you have entrusted in us to take you out in the world each day, and to bring you home again.

We talked with some of our riders recently, and they had great stories about the surprising benefits of using our services. From commuters to students to seniors, they shared their stories of connection, empowerment and freedom. We're excited to share them with you. Look for these stories here on our blog, on our website, and on our social channels over the next few months. And feel free to share your stories with us, too! We'd love to hear them.

Bringing You Home from Community Transit on Vimeo.

Thursday, December 14, 2017

Community Transit Stuffs a Bus for Families in Need

In the rush of the holiday season, many of us forget how very fortunate we are. Sometimes it takes special people in the community to remind us of what's important. Last weekend Community Transit was honored to be part of a community that believes in making a difference. Enthusiastic employee volunteers greeted shoppers with holiday cheer at the Snohomish Fred Meyer, encouraging them to help us Stuff a Bus for charity.

And did they ever! The generosity of our community was a humbling and wonderful thing to witness. Some families shocked us by donating entire shopping carts. Small children shyly handed us special toys they picked out for another child to receive. Still other shoppers handed us a jar of peanut butter or a bag of rice saying they wish they could do more. From the largest gifts to the smallest, our community came together to give what they could to those who are struggling.

Through our partnership with Volunteers of America, Everett Transit, and the Amalgamated Transit Union (ATU) Local 1576, we were able to fully stuff a 30' bus with non-perishable food, toys, and baby necessities. In one weekend alone, our community generously donated over 1,800 pounds of food, nearly 350 pounds of clothes, hygiene and baby items, and 365 pounds of gifts worth over $4,000. There were also cash donations nearing $350.

The bus was driven to the Volunteers of America Sultan location which services families in desperate need in north Snohomish County. Thank you to everyone who so generously gave so that the most vulnerable in our community find relief. Your kindness highlights the true meaning of the holiday season, bringing others comfort, peace, and joy.

Wednesday, December 13, 2017

Giving Tree: Giving Hope for the Holidays

We've all seen the signs of homelessness in our community. The rising cost of living and limited availability of low income housing has pushed more and more people out onto the streets. Among those that find themselves homeless are teens. Teen homelessness has more than doubled in the last ten years. Even worse? Many of these teens are also unaccompanied, meaning they don't have a parent or legal guardian to look out for them.

There are 84 unaccompanied homeless teens in the Everett Public School District alone. While most teenagers are excited about a two-week winter break from school, these teens are especially vulnerable during this time. They don't know what or if they will eat each day, and they don't know where they will be sleeping from night to night. Some will sleep in tents, vehicles, or motels, while others may be staying with a friend or family member and sleeping on the floor or a couch. As part of its annual employee-sponsored Giving Tree program, we partnered with Everett employees of the Washington Department of Social and Health Services and Everett Public Schools KIT (Kids in Transition) to give the gift of hope: brand new backpacks stuffed to the brim with gifts, hygiene products, and $25 gift cards.

Giving Trees were set up at four Community Transit offices and the Everett DSHS complex, decorated with tags that listed gifts and hygiene items needed for both male and female students, from 9th grade to 12th grade. As the gifts rolled in, Community Transit volunteers wrapped and sorted gifts so that each backpack was filled to the brim with things these kids need to get through the winter break and to give them a little holiday cheer. Gifts included coats, outerwear, Kindle Fires, makeup kits, and jewelry. The backpacks were then labeled with their contents so that counselors at Jackson High School, Cascade High School, Everett High School, and Sequoia High School could distribute them with care.

Sequoia High School Principal, Kelly Shepherd, called these backpacks a "game changer" and a key piece to help a student transition from being a drop-out to a graduate. She shared the story of one teen who was feeling especially overwhelmed and struggling, light up and say, "This is for me? I have presents this year?"

These stories warm our heart, as does the generosity of our employees and our partners. "This partnership has changed what the big blue buses mean to me when I see them driving around. They are not just a city bus to me anymore; when I see them, I now think of all the hearts of the people who work there and how you are all in the background, creating miracles for some of our most vulnerable kids," Amy Perusse, Everett Public Schools.

A big thank you to our business partners IBI Group for their generous donation of beautiful new backpacks, the Everett Silvertips for their donation of 22 Silvertips branded sweatshirts for gifts, and to all Community Transit and DSHS employees who participated in the Giving Tree program. Your kindness gives hope to these resilient young adults who will grow up to be the future of our community.

Thursday, October 19, 2017

A State-of-the-Art Shop Poised for the Future

Did you know the maintenance shop at our Merrill Creek Operations Base services a fleet of 200 buses? This bustling hub of activity is definitely where the action can be found. On average, the shop creates approximately 850 preventative maintenance and repair work orders a month. We also do our own component rebuild in-house, for both engines and transmissions. It takes exceptional equipment, tools, and training to create a state-of-the-art shop like ours, and a dynamic team of mechanics to bring it all to life.

Our larger maintenance shop at Merrill Creek (we have a smaller shop at Kasch Park where our Double Talls and Vanpool vehicles are serviced) has two large working areas. The main area has a total of 14 working bays. Four bays have 2-post lifts designed for coaches up to 40 feet, four have 3-post lifts designed for coaches up to 60 feet, and two are flat (non-lift equipped) bays. These are getting new lifts added to increase our lift capacity. Also included in the main area are four pit bays primarily designed for preventative maintenance work. The secondary area (our body shop) has three flat bays and one spray booth. The shop is bright, well-ventilated, and so clean that the agency actually hosts its annual Thanksgiving lunch on the premises each year!

Our main shop also has a dedicated component rebuild area. When our engines and transmissions are at the end of their life span, we tear them down and completely overhaul them with new and reconditioned parts. They are tested on dynamometers that allow them to run outside of the vehicle, ensuring that if there are any problems, they are caught before they ever even get in the bus. For example, a rebuilt engine is hooked up to water, fuel, electronics, and transmission, etc., to simulate being in a bus. This engine dynamometer makes sure there are no leaks, fault codes, loss of horsepower or torque. This not only allows us to control the quality of the finished product, it is also cost effective. Community Transit is unique because most shops (and even dealers) outsource this technology.

In March of this year, Community Transit updated its maintenance software system, providing our technicians with a single, easy-to-use portal to manage assigned work, making our maintenance recording system virtually paperless. This system also provides access to the company intranet, email, and web services. Additional computer terminals were added throughout the shop to meet the needs of our growing fleet of vehicles and our maintenance team.

Community Transit prides itself on being an industry leader. Our state-of-the-art shop is uniquely designed to meet the challenges of today, while being poised for the huge growth demands projected for the future.

Want to work here? We want to hear from you! "Don't let the size of our shop and equipment intimidate you! All prospective employees are given a shop tour during the interview process, and all new employees get the training, tooling and assistance they need to be successful," assures Ken W., Assistant Maintenance Manager. Apply today to be part of the team.

Did you enjoy this Talking Shop story? What other shop topics would you like to see featured? Let us know in the comments!

Wednesday, October 11, 2017

Left Something on a Bus? We're Here to Help

There’s nothing as frustrating as when you step off a bus then realize, as it rumbles away, that you’ve left something inside. All you can think is: How am I going to get that back?

Fortunately, the answer is simple: contact the RideStore at Lynnwood Transit Center. If your item is found, it will be at the RideStore ready for pick-up after 8 a.m. the next business day. “We are in the business of trying to get your items back into your hands,” said Matt Coomes, RideStore supervisor.

Lots of bikes
Surprisingly, bicycles are one of the most common items left behind on buses, about 20-25 per month! Bikes are stored off-site because of their size, so please schedule an appointment with the RideStore for pick-up.

Bikes ready for pick-up by their owners.
Due to lack of space, bikes are held for 10 days before turning them over to the Snohomish County Sheriff’s Office as lost property. Other items are held for 14 days before being destroyed or donated.

More service = more found items
Community Transit is steadily expanding service and is now up to 37,000 rides every day. Consequently, there are more items going through Lost & Found than ever before. “We handle about 10,000 items per year now,” Matt said. (And some of those items are truly strange – click here to read more about the oddities left behind on our buses!)

RideStore Supervisor Matt Coomes
reviews items found on a single day.
Collecting all found items at the end of each day and sending them to a central location for pick-up is the most efficient way to handle such a high volume. “Emergency” items – such as critical medications, wallets or keys – receive special care. “We try to be proactive,” Matt said. “We want to reunite people with their stuff.”

No item too small
Obviously, checking your seat before getting off of a bus is the best way to prevent loss, but if you think you left something behind, Matt says to call the RideStore immediately. “It doesn’t matter if the item is small or has no value; if you lost it on a bus, call us. Chances are that we have it.”

If you leave an item on a Community Transit bus (or Snohomish County Sound Transit bus), call the RideStore at (425) 348-2350, or email

Friday, August 25, 2017

What is Fare Simplification, and Why Now?

Moving toward “One Bus, One Fare”

Community Transit is proposing a fare policy change as part of an effort to simplify the regional fare structure for customers. The proposal would eliminate fare zones, resulting in each bus route having one fare.

The proposal is part of a regional agreement for the Next Generation ORCA project. ORCA is the regional fare system that allows riders to pay their fare on multiple Puget Sound transit agencies using one smartcard. The current ORCA system is reaching its end of life, so development is underway on the next generation of ORCA.

Before ORCA was launched in 2009, there were more than 300 regional fare options. ORCA streamlined those to 85. One goal with Next Generation ORCA is to further simplify the regional fare structure, as well as offer new ways to pay your fare.

For Community Transit riders, this proposal means there would be only one fare option on the bus you board. Local buses have always had only one fare option. However, riders now boarding commuter buses have two fare options.

People now boarding any commuter bus can request to pay local fare if they are only traveling within Snohomish County. Also, people now boarding a north county commuter bus in Lynnwood can request to pay a south county fare going to Seattle.

Under the proposed policy change, those options would go away. Simply put, this means “one bus, one fare.” The bus you board has only one fare.

Systemwide, about two percent of Community Transit riders now request a lower fare on commuter buses. Those riders would have the same choice of buses available, but the decision they might face is whether they want to pay a higher fare in order to catch the next bus going their direction.

Regionally, fare simplification makes it easier for new and existing riders to know exactly what fare is required on each bus. King County Metro has announced its plan to move toward a flat fare, eliminating both zone and peak/non-peak fares.

Why now?
The fare simplification policy is proposed to go into effect region-wide in mid-2018, although Next Generation ORCA will not go live for several years. This was a regional decision as agencies are hoping to simplify their fare structures sooner, rather than having large-scale changes when the ORCA system switches over.

Public comment is being accepted on Community Transit’s proposed policy change through September 11. Information about how to comment, and the actual policy is available at

What’s next?
Fare simplification is one change coming to Community Transit. Over the next few years, the Swift bus rapid transit network will be built out, offering more frequent buses and easier connections throughout the county.

Other route changes will take place to connect with Link Light Rail, which is now scheduled to start serving Snohomish County in 2024. At that time, Community Transit plans to stop serving downtown Seattle and UW as Link will offer a quicker commute.

Community Transit is updating its 20-year Long Range Transit Plan this coming year; you can review the current 20-year plan at