Along with confidence came the connection with passengers inside the bus. "Right away I started understanding service is about people helping people. I like that part. The people I serve is life; it's why I'm here. One morning I was driving the 116 from Silver Firs and a woman up front was acting a bit edgy like she was running late. She said to me, 'I know you don't care, but I really need to catch the 113 at Ash Way. I don't want to miss my bus.' That really affected me. In her experience drivers are robots, just driving the bus. I looked at her and said, 'Don't worry, you'll catch your bus. And by the way, I really do care.' Her whole demeanor changed and she relaxed."
Donald said this commitment to service makes him proud to work for Community Transit. "Because the company as a whole values service, it really sets us apart from other agencies. The higher-ups respect and listen to all employees. This helps the demeanor of the drivers and creates a wonderful camaraderie here."
What do you value in a workplace? Do you feel valued by your workplace in return? If making a difference in people's lives is important to you, we're hiring Coach Operators: www.communitytransit.org/drive4us