Thursday, June 23, 2016

"I'm Royce. And I Take Care of It."

Maintaining an operation as large as ours requires more than the skill of our talented mechanics. We couldn't get our buses on the road without the support of our Facilities Maintenance team. From our state-of-the-art shop to our corporate offices to every bus stop spread across 1,305 square miles, Facilities Technicians like Royce take care of it all.

A retired Navy man, Royce has dedicated his career to public service. Since joining our ranks in 1995, he's seen his team grow from five to twenty people to meet the needs of our customers. The crew is split into two groups: road and base. Our road crew cleans and maintains all of the bus stops, stations, and signage for our extensive route system. Our base crew maintains the buildings that house our corporate offices and maintenance shops. This includes all of the support equipment our mechanics use to keep our buses in prime working condition, such as lifts, pumps, exhaust motors, etc. Our Facilities Maintenance team even maintains a steam bay which cleans each vehicle's engine before mechanics begin their work.

In Royce's early years at Community Transit, when our facilities were much smaller, technicians functioned more as generalists, doing a little bit of everything. Of course this meant more specialized skills had to be contracted out. Now, Facilities Maintenance has grown to include certified plumbers, HVAC technicians, electricians, and welders. "In the past we figured out how to fix things on our own," says Royce. "Now we work together as a team to problem solve. You don't have to feel bad if you don't know something. There's no criticism, only encouragement. We have each other's backs."

By bringing on highly-skilled technicians, we now keep all of our maintenance in-house so we can control the quality of work. "There's a real pride of ownership here," says Royce. "Everyone has the same goal in mind: serve the customer. It's a great sense of accomplishment knowing the equipment you maintain is used safely by other people."

Thank you, Royce, for taking care of our facilities, our equipment, our route stops, our employees, and our riders.

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