Tuesday, January 17, 2012

Weather Can Be Unpredictable

Last night, after a day of reroutes and bus delays from the snow that had fallen in parts of Snohomish County, we expected major revisions to today's (Tuesday's) bus service. Forecasters were calling for lots of snow overnight and into this morning.

On our website we put up an alert (as we do every night before bad weather) saying that service would be very limited, commuter buses would be first and last trip only, etc., etc. This morning, that all changed.

Buses were on regular routes and regular schedules today. But many people relied on last night's alert, and we were slow to change that. Our mistake. On top of all that, there was a glitch with our electronic alert vendor so the revised alert we sent out at 5 a.m. took up to an hour to reach some customers.

My point is, forecasts change. We are committed to keeping our website updated with the latest information so you can check just before you leave your house and know whether your bus is running, your route is diverted or you should expect delays. And, if you sign up for electronic alerts by route or park & ride, you should get that information sent to your email address or a text to your phone.

Despite having fewer communications staff available (one gone, one soon leaving due to the layoffs), we are dropping everything else on snow days to provide the most up-to-date information. Please keep riding!

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