Oct. 7-11 is Customer Service Appreciation Week! Community Transit has several teams of employees who directly serve our customers every day.
Drivers and Road Supervisors
Drivers and supervisors are the true "face" of Community Transit, in the field every day to help people -- whether they are customers or not -- get from where they are to where they want to be.
Whether behind the wheel or wearing their red jacket and cap, drivers and supervisors are literally where the rubber meets the road to make travel easy for all.
Vanpool Coordinators
A first-rate team of five manages all 430 vans in our fleet. They match new riders with new or existing vanpools, help vanpool customers with emergencies as they arise, and coordinate the scheduling of needed maintenance.
Vanpool coordinators make commuting to work easier for everyone in Snohomish County, because the vanpools they serve keep about 13.4 miles of cars off the road every day -- a line of cars that would stretch from the 128th St. exit to the Northgate Mall exit on I-5!
RideStore Staff
The RideStore, located at Lynnwood Transit Center, is where customers go to plan trips, retrieve lost and found items, and purchase or reload ORCA cards.
RideStore staff also answer some of the phone calls to the ORCA customer service line, manage distribution of materials (such as Bus Plus books and ORCA cards) to offsite locations, and are responsible for the physical Rider Alerts that are posted at bus stops and transit centers.
Stop by the RideStore this week to say hello to the staff!
Service Ambassadors
Our Service Ambassadors are a mighty team of eight who pair up to ride our buses and assist customers with their immediate needs, right in the moment. They perform fare payment checks on Swift, assist customers with ticket vending machines, and answer all kinds of questions.
When you spot a Service Ambassador in their distinctive blue jacket, you know that you'll be able to get whatever information you need about our service.
Customer Care Staff
The Customer Care team are the folks who answer the phone when you dial (425) 353-RIDE (7433). They take more than 600 calls in an average week, logging customer comments on everything from bus drivers to route suggestions to the agency's plans for future expansion.
Customer Care staff often assist customers with planning a specific trip, helping them find the most efficient way to get where they want to be across whatever transportation mode is best suited to that person.
If you call (425) 353-RIDE (7433) any weekday from 5:30 a.m. to 8 p.m. you can be sure that the Customer Care staff will be able to help you plan a trip, answer your questions, or ensure that your comments are routed to the appropriate Community Transit employee.
The Customer Care team are the folks who answer the phone when you dial (425) 353-RIDE (7433). They take more than 600 calls in an average week, logging customer comments on everything from bus drivers to route suggestions to the agency's plans for future expansion.
Customer Care staff often assist customers with planning a specific trip, helping them find the most efficient way to get where they want to be across whatever transportation mode is best suited to that person.
If you call (425) 353-RIDE (7433) any weekday from 5:30 a.m. to 8 p.m. you can be sure that the Customer Care staff will be able to help you plan a trip, answer your questions, or ensure that your comments are routed to the appropriate Community Transit employee.
Customer service happens all year long
We hope that you take a moment to show appreciation for a Customer Service professional this week, but customer service touches us every day. Sometimes we give it and sometimes we receive it, but great customer service is a skill and an art that makes life a lot easier in very important ways.
Happy Customer Service Appreciation Week!
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