Tuesday, November 19, 2013

Four Minutes for a Better Website

The last time Community Transit's website got a virtual facelift was back in 2008. This is what it looked like in June 2007 just before we conducted a website survey and did the redesign:

communitytransit.org - June 2007

Interestingly enough, we conducted a website survey then, too, resulting in the website you see today:

communitytransit.org - November 2013

It doesn't seem too long ago, but when you consider what's happened in the last five years technology-wise, communitytransit.org could do with a little refresh. Since our last website re-design:
  1. The iPad was launched (and three versions since);
  2. Websites need to fit on all sizes of screens thanks to mobile phones and tablets;
  3. Content has to be relevant and searchable more so than ever due to user and search engine demand (I'm lookin' at you, Google)
  4. Mobile device usage is on the rise and will soon outnumber desktop use.
We hope to implement a new content management system soon that will help us keep our website up-to-date and user friendly no matter what you use to view it. We also want to take the opportunity to refresh the look and feel of our website.  This is where you and four minutes of your time come in.

We want to know how you, our customer, use our website. Yes, we have Google Analytics reports that can tell us browsers used, numbers of visits and pages visited, but we want to go deeper than that. How do you use the website? What do you like the most? The least? What can we do to make it better?

Tell us the answers to these and other questions through our short, online survey available by clicking on the link below. It should take around 4 minutes to complete and will be available until 5 p.m. Friday, November 29.

Thanks in advance for helping us create a better website for you!

1 comment:

  1. How do you use the website? --> Mostly to view schedules and occasionally look at news & notices.

    What do you like the most? --> I love the trip planning features, especially the map. It is much better than Metro's. Also, the aesthetics and graphics are better than MT & ST webpages.

    The least? --> When viewing a schedule, it is not defaulted to the day you are viewing. So if it's a Saturday, then the schedule goes to a weekday. I have heard this throws some people off, mostly new riders. Additionally, the "Fares" page is too wordy and not to the point.

    What can we do to make it better? --> It would be nice to have the "Fares" page condensed. Currently it is too wordy. The page ought to be simplified, to the point and contain more easy-to-read, eye-catching graphs. Also, default the schedules so that they display the day the user is actually searching on. For example, if it's a Saturday, then automatically display a Saturday schedule.