Monday, October 14, 2013

Community Transit Listens: 2013 Rider Survey

Starting Tuesday, Oct. 15, Community Transit will be administering a system-wide onboard rider survey on local and commuter buses. We conduct these surveys every three years to collect anonymous demographic information about our riders to meet federal requirements, and to learn how riders use our bus service.

Aside from demographic information, the survey asks about the trip you are currently taking. We want to know, in general terms, where you are coming and where you are going to, as well as how you got to your bus (walk, car, bike, etc) and how you will get to your destination after leaving the bus.

There are also a few questions asking your opinion about the service.

This is the first onboard survey we’ve done since our bus network restructuring in February 2012, so these answers will help us to figure out how rider habits may have changed, and how riders are using the system.

The survey takes about 3-4 minutes to complete. Surveyors will be on local buses (100s and 200s and Swift) Tuesday through Saturday handing out and collecting the surveys. These surveyors are temporary workers and will be wearing appropriate ID.

The survey will also be available on commuter routes to UW and downtown Seattle on Wednesday. On those buses, riders will fill out the surveys and place them in return folders near exit doors when completed. Riders can also take the survey home and send it via mail postage-paid. Riders are encouraged to take the survey each time they ride the bus.

Help us reach our goal of 10,000 completed surveys by the end of the week. Thanks for your participation!


  1. "We conduct these surveys every three years to collect unanimous demographic"

    I think you may have meant anonymous.

  2. Funny! Thanks for pointing that out. And it's nice to know someone is reading...

  3. I really wish I would have received a reply to the email I sent a couple of weeks ago asking about the survey return folder I saw on busses I ride. No one offered me a survey or told me about them. I am disappointed in Community Transit for not making the topic better known to the riders, as well as disappointed in the follow through in regards to emails sent in with questions.

    1. Not every trip was included in the onboard survey, and some routes did not have surveyors onboard, only surveys. If you didn't have a chance to take the survey but would like to, the survey is available online at

  4. I rode the bus that week and most of the workers tried not to annoy us.

    We were, of course, overjoyed to be asked in person and I did have to fill out for each transfer I did. It was worth it because they gave us a pencil and a hard piece of paper to make it more convenient. When one person got off the bus and slipped it into the plastic holder near the driver all seemed to 'catch on' as to how to hand it in.
    That was a GREAT survey, very precise and anonymous! I think CT really wants us to know they care about how they can do better.
    We should go to the public meetings with more than a complaint, you know?
    Funding should start with people who defy carbon ! We need tolls on Route 5 for the THOUSANDS of cars with one person in it ! What is going on?
    I ride the early double tall #415 or #880. I see all these people we soar past --- they are stalled in traffic, angry, frustrated and the whole time their gas is burning away.....
    They are the ones eating up the roads. No tolls?? Huh??
    $1.00 down and $1.00 back for starters.
    In the course of a week, what would that do to fund public transit?

    I've never been in a large city as nice Seattle or NYC where there is FREE driving on a great road like route 5, ever!
    No one ever complains about tolls, EVER ! Therefore, they have great maintenance, salting in winter and repairs everyone benefits from.
    If they ever ride a bus every day, it saves at least $300.00 per month!
    I put it in my vacation fund.
    I relax and read without worrying about dings, parking, or running out of gas. If there's an accident on the only decent road into Seattle, you can easily be late and/or run out of gas ! I arrive stress free and my health has greatly improved by walking only about 3 blocks a day. This was in 1 year.
    The drivers are the best when it comes to driving, even local drivers enjoy their jobs and almost every one will advise you kindly how to get where you need to go if you did not consult the Bus Plus Book or did not look at the web site yet.
    Don't wait until your car is in the shop to get your feet wet. Start with an Orca card getting all free transfers within 2 hours of your first swipe. Enjoy the ride....